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Umpqua - Financial services - San Francisco (US)

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WHY IS THIS SHOP INTERESTING TO VIEW?

Umpqua Bank's concept is challenging what a bank looks like, how it operates and how it interacts with its communities. The branch is designed to engage both customers and the public at every level, from external screens delivering up-to-the-minute bus schedules and weather information to public meeting spaces and an interactive, 20-foot “Catalyst Wall” just inside the main entrance, featuring local companies and experts.

 

This flagship is built to reflect the preferences of today’s consumers and businesses and empower customers to engage with us in a variety of ways. As mobile and digital technology continues to transform how people interact with companies, retailers must continue to create a compelling in-store experience. This bank branch offers new features designed specifically to engage consumers and businesses – and to provide business owners with the tools, resources and interactive space they need to create and innovate.

 

Mobile Concierge, Umpqua’s Mobile Concierge associates will be able to service accounts, connect customers with subject experts, and even book one of the branches public conference rooms from anywhere in the branch.

 

Catalyst Wall, this regularly updated, interactive digital “wall” is designed to engage and inspire individuals and businesses while providing resources for them to take action. It features perspective and insights from a rotating selection of business game-changers, including TCHO Chocolates; new media pioneer Tina Sharkey and Umpqua’s own community responsibility innovator, Nicole Stein. Visitors can also explore financial and business goals and products on the interactive touchscreens as well as a collection of in-house and curated mobile apps.

 

Demo Bar showcases products from featured businesses and serves as a hub for demonstrations of all kinds, from financial products and services to coffee and chocolate tastings.

 

Spark Resource Center is a space designed for businesses and individuals to connect, collaborate and be inspired includes digital booklets. It includes publicly available iPads loaded with a curated collection of inspiration and innovative thinking, device charging stations and cell phone chat chairs to make phone calls private.

 

Data Research Station provides San Francisco businesses with access to proprietary and public industry and consumer trend resources providing insight into consumer trends and related business ideas.

 

Business Lounge, this invitation-only space is designed for larger group meetings or sessions, and will feature events with local business and thought leaders.

 

Exchange Rooms, these flexible rooms are available to all. Umpqua associates will use them to meet with clients and small groups can “rent” the rooms for free to deliver presentations, hold a virtual meeting on Skype or simply gather their team.

 

The branch is also introducing the use of paperless instead of printed receipts, as well as a collection of mobile apps, some new from Umpqua and others from a sampling of the web’s best.

 

450 Sansome Street
San Francisco
United States
sf.umpquabank.com
year renovation: 2013
surface: 200 m²
updated: 04/2014

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