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SNS Bank - Financial services - Haarlem (NL)

  • SNS Bank
  • SNS Bank
  • SNS Bank
  • SNS Bank
  • SNS Bank

WHY IS THIS SHOP INTERESTING TO VIEW?

SNS Bank's design of its branches is placing the emphasis on advice and guidance of people using Internet banking. Focusing on the Internet is illustrated by the lack of a cash function in the new subsidiarynow called a SNS Shop. The original function of the bank branch, depositing and withdrawing cash, has finally disappeared. Of all their customers less than ten percent visit the counter twice a year. At the same infrastructure and security costs money and the staff does not like to deal with this. Customers should perceive the "shop" more as an extension of the activities on the Internet. For each category of financial product customers can use screens and send them the requested information by mail. Office workers become consultants, management is asking more of them in terms of advice and customer contact.

Houtplein 22
2012 DH Haarlem
Netherlands
www.snsbank.nl
year renovation: 2008
surface: 45 m²
updated: 12/2011

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